In this post I have shared a link to my video. In this video I have explained, how efficiently we can open a case with MOS if we have Oracle Configuration Manager Configured on our system.
Well this video is specifically used for E-Business Suite. By using this strategy it become much easier for end users to not only open case but provide required information in prior to Oracle Support.
Oracle Configuration Manager can not only be used for EBS but for other applications like PeopleSoft, OEM, Business Intelligence and many more. I’ll be soon uploading video for PeopleSoft and OEM.
Link for Video
Thanks & Regards